photo credit: Heather Poole
Long ago I was on a flight from Chicago to Boston via New York when a weary woman with an active baby sat next to me. Having much experience babysitting, I was used to babies and thought I might be called upon to smile, wave and cheer up a crying baby, but never did I think that the mother would abdicate her responsibilities to me, a complete stranger. The mom began to feel airsick(or so she said) and told me she was unable to change her baby’s diaper because she was about to throw up and asked me to do it for her. Guess what? I did it. I just felt so badly for the woman and the baby having to sit in the mess and yes, especially for myself because I could not stand the fumes either. After the dirty job was done, she thanked me profusely and then said she was exhausted and asked me to hold her baby while she grabbed a few winks. She woke up when the wheels touched the ground to find her baby finally fast asleep on my shoulder. I prayed that they were not on my connecting flight. Am I crazy or just a Good Samaritan? Cheers, Priscilla
I’m going with Good Samaritan. I’m also going to say Thank God for passengers like you. While I can’t say that sort of thing happens often, it does happen, and not everyone is as nice about it as you were. Your act of kindness proves you’re a compassionate human being.
That said I came a cross a child acting out in her seat while we were doing the beverage service not too long ago. I couldn’t help but wonder why the mother wasn’t doing anything to keep her child entertained during the flight. Instead the mother kept her eyes closed and ignored the child. Later on in flight the child came to the back of the airplane and asked for a soda, I went over to the mother to see if it was okay. The woman shrugged. Not the response I expected. That’s when I asked a strange question: ”It this your child?” The woman sighed and said no.
1. “The Gift of Fear,” by Gavin De Becker, should be required reading for all men and women, especially for those of us who travel, particularly for women who travel alone. I’ve recommended this book to more flight attendants and passengers than anything thing else over the years. It’s saved my life more than once.
2. Skip the first floor. They’re easier to break into. That’s why you’ll never find a flight attendant below the second floor in a hotel. There’s a reason for that. It’s in our hotel contract.
3. Leave the lights and television on when you’re not in the room. Put the Do Not Disturb sign on the door. It gives the appearance that someone is occupying the room, so no one will break in.
4. Stay Healthy: Never leave home without a small antibacterial spray. A mini bottle of vodka works just as well. Hit up the remote, the light switches, doorknobs and taps. You don’t want to get sick while you’re stuck at a less than desirable layover hotel.
5. Walk with intent. Walk down the street like you have a place to be, like you know where you’re going and need to get there quickly. Do that and people will leave you alone.
1. Book wisely. If you need to be somewhere really important, it’s probably not a good idea to book your flights with less than an hour between them. Even an hour is pushing it. An hour and a half is good. Two hours, even better. Whatever you do, don’t take the last flight out! Delays happen. So do cancelations.
2. Pay the extra fee. If you’re the anxious type and travel is stressful, pay the extra fee to sit closer to the front of the airplane and be done with it. Why start your trip out on the wrong foot and the risk a snowball effect. Because once something goes wrong, everything seems to follow suit. Better to be out a few bucks than to miss a flight! It’s worth it just to relax.
3. Check your boarding pass. Many airlines print the boarding time, not the departure time, on the boarding pass. Depending on the equipment type (smaller vs. larger aircraft), you can usually tag on another 30 to 40 minutes to your connection time. Read the fine print.
4. Switch seats. Ask a flight attendant if you can move closer to the front of the cabin on landing. Unfortunately, most flights are full these days and just because there’s an open seat up front doesn’t mean you’ll find a spot in the overhead bin for your bag too. If you’ve booked a tight connection, you might want to make sure your carry-on luggage fits under the seat in front of you.
5. Relax: I know, I know, easier said than done. Just know that while it might feel like it takes forever to disembark, the truth is almost everyone is able to deplane in less than 15 minutes. So take a deep breath and … exhale. Put in your earphones and play the most relaxing music you have. Then get ready to run. Here’s to hoping you wore appropriate shoes to sprint across the airport terminal.
Photo credit: NewbieRunner
From time to time I get asked questions about bad passengers. I thought I’d share a few of them here.
What’s the worst passenger behavior you’ve witnessed?
I’ve caught passengers taking other people’s luggage out of the bin to make room for their own bags. I’m not joking. They’ll pull out a bag, drop it on the floor and walk away leaving it in the middle of the aisle for the passengers behind them to crawl over. Have you ever tried stepping over a 21-inch Rollaboard? Not easy. Happened three times last month!
Recently a woman tried to stow her suitcase in that, oh, what do you call that spot? Crevice? Crack? Between the overhead bin and the ceiling? There’s like a millimeter of space there! I don’t care which airline you’re traveling on, that’s not going to fit. Then there are the recliners and the anti-recliners. One anti-recliner got upset at a recliner because she couldn’t get her tray table down. I suggested if maybe she removed the gigantic fanny pack from around her waist it might go down. She looked at me like I was the crazy one! One man actually called me over because the passenger in front of him had reclined his seat. I had to point out that, uh … his seat was reclined too!
What’s the most common bad passenger behavior you’ve seen?
[photo credit: Telstar Logistics]
From time to time I get questions from readers who want to know what the rules are regarding viewing pornography in flight now that Wi-Fi is available on board most airplanes. Thankfully, it hasn’t been much of an issue (knock on wood). But planes are crowded, personal space barely exits, and when passengers do things they shouldn’t, well, they usually get caught.
Last week on a flight from New York to Fort Lauderdale, a coworker had to ask a 10-year-old boy to turn off the erotica and to fasten his seatbelt. On either side of him sat his younger brother and sister. Across the aisle were his parents who had no idea what was going on until we informed them why he may have been holding the computer screen so close to his face. On a different flight another passenger was caught reading a PlayboyMagazine. Next to him sat his young son. What gave this man away was the opened centerfold he was eyeing up and down. When a flight attendant politely asked him to put it away, he yelled at her for embarrassing him.
How common is it to see someone watching something rather risqué on a laptop, iPad, tablet or even the in-flight entertainment system in the air? I can only think of a few instances I’ve seen something that might raise a few eyebrows. When this happens, I’ll gently inform the passenger that there are children on board and remind them that other passengers seated nearby might find what they’re viewing distasteful. Nine times out of ten they’ll either fast forward through the scene or turn it off – end of story.
[Photo courtesy: Bekathwia]
1. FAAWait – During a creeping weather delay a flight attendant who also works part time as an air traffic controller told me about FAAWait. It’s his favorite app. One click and we knew which airports across the country were also experiencing delays, how long the delays were averaging, and what had caused the delays.
2. MyRadar: Recently a fearful flier on board one of my flights spent three hours watching the weather light up his iPad screen: blue, green, red – wow, so much red! He knew exactly when to expect turbulence, how bad it might get, and how long it would last. Knowing this kept him calm. At one point he even turned around in his seat to let the crew know it would be smooth flying from here on out. Two seconds later the captain called to tell us the exact same thing, it was safe to get up and finish the service. Since then I’ve been recommending the app to anyone who mentions they’re afraid to fly.
3. WhatsApp: An Emirate’s flight attendant from Bosnia based in Saudi Arabia told me about this app on a flight from Miami to New York. WhatsApp makes it possible to send text messages to friends and family out of the country free of charge. There is virtually no cost to stay in touch with loved ones. You can even share audio and video messages.
4. Twitter: Still the best way to get breaking news! You don’t need to “get it.” Just learn how to use the hashtags to find information as it’s happening. For instance, not too long ago I was at an airport that was being evacuated and no one knew why. That was my cue to search the airport code – #DFW. That’s how I found out there was a bomb threat on an incoming flight. I learned this from passengers who were actually on board the flight and tweeting about it as they taxied to the gate.
5. HappyHourFinder: Flight attendants don’t make a lot of money. In fact new hires start out making less than $18,000 a year. And yet we’re subjected to overpriced hotel and airport food on a regular basis. This is why we take advantage of happy hour specials, particularly ones that include half priced appetizers, which might explain how I ended up at Vince Neil’s Bar, Tres Rios, in Las Vegas two hours after learning about the app in the crew van on our way from the airport to the layover hotel.
With your culture, how do you handle the treatment of female passengers? Like everybody else. No special treatment these days.
During the Ramadan, how do you deal with not eating and drinking during sunlight with a very tiring job like yours? It’s allowed in our religion (Islam) during Ramadan to eat and drink while traveling, but some of us prefer to be fasting.
Is it true that female cabin crew can’t serve men during their “time of the month?“Nooo! Of course it’s just rumors without source.
Can you marry and/or have kids and keep working? Yes. With the new rules females can marry and have kids. They have maternity leave for maximum one year.
Is there a call to prayer in the air? No, but if someone asks we’ll let them know.
During prayer onboard the aircraft when passengers need to get up and face the east, how do you accommodate for that? All the new fleet (wide bodied) is equipped with a worship place in the aft of the aircraft (A330 , B777 , B747)
Do you have a union? Sky Team Alliance.
Do you have to share hotel rooms with other flight attendants? Yes, but only on domestic layovers. We get our own rooms when we work international flights.
What is the strangest customer request & how did you handle it? For me the strangest request came from a teenage girl. She wanted to kiss me. I had to take her number just to escape from her because she insisted on kissing me in flight. One of my friends had a passenger ask him if he could try and open the door during flight just to see how a decompression will occur.